Q: Why was my order delayed?
A: While we do our best to adhere to our delivery estimates, and assure rapid shipping from our location, our inventory is constantly changing based sales and the products we receive directly from our suppliers. Occasionally, unexpected fluctuations in supply, delays during shipping, or backorders from the suppliers will add time to our original delivery estimate.
Q: What are your shipping costs? Why is my free shipping not appearing?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the invoice you see before confirming your order. The shipping estimator does not reflect shipping promotions such as Free Shipping.
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
